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5 Community Management Lessons Learned in a Library

5 Community Management Lessons Learned in a Library

Posted by on May 22, 2013 in Blog, Social Media | 0 comments

Sometimes a topic comes along that squeezes its way onto the editorial calendar (as if I keep a calendar). The recent Community Manager...

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We ALL Support Double Standards

We ALL Support Double Standards

Posted by on May 2, 2013 in Blog, Hecklers' Hangout, Social Media | 8 comments

I’m usually trying to get creative with a sports analogy that I can tie to a social media or leadership lesson. Trust me, there will...

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In Basketball and Brand Protection – Gotta Defend To Win

In Basketball and Brand Protection – Gotta Defend To Win

Posted by on Apr 26, 2013 in Basketball, Blog, Social Media, Sports | 0 comments

The Denver Nuggets led the NBA in scoring in 2012-2013 by averaging 106.1 points. They also averaged an impressive 47.8% field goal...

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This Canopy Needed a Customer Service Safety Net

This Canopy Needed a Customer Service Safety Net

Posted by on Apr 18, 2013 in Blog, Social Media | 8 comments

Remember when you went to the circus – under the Big Top – and flying acrobats and tightrope walkers used a safety net? Well,...

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My Second Social Slam a Splendid Success

My Second Social Slam a Splendid Success

Posted by on Apr 8, 2013 in Blog, Pulse Analytics, Social Media | 20 comments

Yes, my blog title confirms that I remain cursed by my attraction to alliteration. However, I had a great time at Social Slam, and I needed...

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#HecklersHangout 25 with @chattyprof: Social Media For or Out of Boredom

#HecklersHangout 25 with @chattyprof: Social Media For or Out of Boredom

Posted by on Mar 15, 2013 in Blog, Hecklers' Hangout, Social Media | 4 comments

We had a truly interesting conversation tonight on ye olde Hecklers’ Hangout. Ellen Bremen has been running an experiment with her...

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